See which Marketing Cloud Engagement emails a contact got
Let agents see which Marketing Cloud Engagement emails a contact received, open the email, and resend it from the Salesforce record page.
Blog
Notes from building Salesforce apps
What we learned shipping apps to the AppExchange, and the Salesforce quirks we ran into on the way.
How to snooze a Service Cloud case until a set time
How to snooze a Service Cloud case in Salesforce until a set time, then let Omni-Channel route it back without changing the case Status.
JB Email Send Log now works on any record page
Since v1.45, JB Email Send Log can be placed on any Lightning record page, including Person Accounts, with a configurable subscriber ID field.
The Marketing Cloud Connector is free, its storage is not
How the standard Marketing Cloud Connector and JB Email Send Log differ in Salesforce storage use, credential control and what agents see on a record.
Why new Flow versions appear on deployment and how to fix it
A deployment creates a new Salesforce Flow version you never asked for. Here is the metadata cause and a four-step retrieve and redeploy fix.
Five kinds of AppExchange apps that save agents time
An overview of AppExchange apps for Service Cloud agents, grouped by the task they take off the agent's plate, from case follow-ups to routing.
How JB Case Scheduler went from an idea to the AppExchange
Michiel van Gaalen on the two years it took to get JB Case Scheduler onto AppExchange: choosing the idea, becoming an ISV and the Security Review.
Service Cloud follow-ups need a scheduler, not reminders
Why agents lose track of cases promised for a later time, which Salesforce options we tried first, and how JB Case Scheduler brings the case back on time.
Insufficient Privileges may mean a missing feature licence
A System Administrator could not delete a Visualforce page because of an Insufficient Privileges error. The cause was an unticked feature licence.
JB Case Scheduler has passed the Salesforce Security Review
JB Case Scheduler has passed the Salesforce Security Review. What the review involved for a small ISV and what it means for admins who install apps.
